Use cases / Operations teams
Your numbers are in six places and none of them agree
Where it hurts
- The CRM says one thing, the billing sheet says another, and the reconciliation lives in a spreadsheet somebody rebuilds every month.
- Every question that spans two systems turns into an export, a VLOOKUP, and an afternoon.
- By the time the numbers agree, they're a week old.
How Portals AI handles it
Connect each system once
Upload the spreadsheet, connect the Google Sheet, point at the REST API. Re-sync any of them when its source changes.
Map the fields onto one vocabulary
Shared column definitions carry types, validation, and canonical formats, so "acct_id", "Account ID", and "customer" resolve to the same thing.
Group what belongs together
Entity groups link records across sources on a shared field, with an overlap preview before you commit.
Ask instead of exporting
Open a portal and ask the cross-system question directly. Pin the answer and it stays current.